YOUR QUESTIONS, ANSWERED

Got questions? We've got answers! Dive into our frequently asked questions to find insights and information about our products, services, and how we can assist you in your journey towards a more organized and fulfilling life. If you don't find what you're looking for, feel free to reach out to us directly – we're always here to help!

Collapsible content

1. What type of products House of EMMS offer?

House of EMMS specialises in carefully designed planners, manifestation journals, and notebooks. Our products are created to help you organise your life, set and achieve goals, and the life you’ve always wanted.

2. What payment methods do you accept?

We accept a variety of payment methods including major credit cards, and other digital payment platforms. All transactions are secure and encrypted for your safety.

3. Do you ship internationally?

Yes, House of EMMS offers international shipping. Shipping costs and delivery times vary depending on the destination. Please refer to our shipping policy for more details. Please be aware, due to Brexit, there may be custom charges when the order arrives in your country. Please email contact@houseofemms.com for more details.

4. How can I track my order?

Once your order is dispatched, you'll receive a shipping confirmation email with a tracking number. Use this number to track your order's journey to your doorstep.

5. What is your return policy?

Products can be returned within 30 days of purchase, if they are in their original packaging and undamaged. This policy ensures that each planner remains protected and that all customers enjoy a consistent, high-quality experience. To initiate a return, please message us through the contact form page. Customers are responsible for return shipping costs. We strongly recommend using tracked mail for returns, as responsibility for the safe return of products rests with the customer.

6. Can I cancel my order? 

Orders can be modified or cancelled if they haven't been processed for shipping. Please contact us immediately if you need to make changes to your order.

7. How can I contact customer service?

To contact customer service at House of EMMS, navigate to the contact page, accessible from the menu bar. Here you'll find a contact form where you can submit your inquiry or feedback directly to our team. We're here to help, and we look forward to assisting you!